STARTING POINT
Pick up from your hotel at the coordinated time (if the hotel is near the main square of Cusco), otherwise we will coordinate a meeting point.
GUIDE’S LANGUAGE
itinerary
Day 1: Travel from Cusco to Aguas Calientes or Machupicchu Picchu Pueblo
According to the coordinated time the transfer will pick you up from your hotel to take you to the train station in Cusco, this train will take you to Machupicchu Pueblo also known as Aguas Calientes, arriving at the station a staff of the agency will be waiting to take you to the facilities of your hotel. You have the whole afternoon to visit Machupicchu town, previously you will be told the time in which your guide will visit you at your hotel so you can coordinate your guided tour the next day. Overnight at selected hotel in Machupicchu village.
Day 2: Machu Picchu Tour
According to the time coordinated with your guide will pick you up at your hotel to go up by bus to Machu Picchu and have your guided tour of approx. 3 hours. And then go down by bus to Aguas Calientes.
In the afternoon or evening you will return, it will depend on the train back. The train will leave Aguas Calientes to the train station of Ollantaytambo or Poroy, there you will board a bus to return to the city of Cusco, a transfer will be waiting to take you to your hotel.
WHAT’S INCLUDED
- Transfers airport – hotel.
- Transfers hotel / Ollantaytambo or Poroy station / Hotel.
- Roundtrip train tickets in tourist service.
- Ticket to Machu Picchu.
- Bus tickets up and down to the archaeological center of Machu Picchu.
- Professional guide in Spanish or English.
- All taxes.
WHAT’S NOT INCLUDED
- Meals, snacks during the tour.
- Tips for service.
- Personal purchases (souvenirs).
- Any other service and/or attention not specified.
Notes
- Terms and conditions apply
- The service provided is in Shared Mode with all the Biosecurity measures (with more passengers in the group).
- The guided tour in Machupicchu will be in small groups.
- If you want the lodging service ask the operator which will have an extra cost depending on the category.
- If you want a private service ask the operator which will have an extra cost.
- If you wish to purchase the tickets to Huaynapicchu or Machupicchu mountain before your arrival just let the tour operator know three to four months in advance because they are in high demand and adding the cost of the tickets already mentioned.
- The tours and walks carried out by this Operator have a low level of risk and difficulty and provide the necessary security.
- Any material loss or accident is under the responsibility of the client.
- Service is subject to variation without previous notice, due to weather conditions (rains, floods, floods, etc.), strikes and/or demonstrations and any other event that does not allow the normal development of the itinerary.
- Any cancellation of the service for the reasons indicated above, does not apply a refund.
- The itinerary may vary at the discretion of the operator, always to ensure the safety of the traveler and the best development of the service as a whole.
- If you decide to leave before the end of the service, there will be no refund.
- We recommend that you bring snacks, preferably light snacks (dried fruits, cookies and water).
- If you do not attend the day of the service, it will be considered as “Performed” without place to Claims, Postponements or Refunds.
RESPONSIBILITY AND OBLIGATIONS
- Machu Picchu Tour Services S.A.C. is an agency that operates its tours directly and also hires the services of other operating companies according to the type of service requested by the client, to ensure the best possible service. These service providers are independent of the company and have been previously approved, the company has no direct control over them.
- The payment of the reservation of our tours implies acceptance of the terms and conditions detailed and covers our services and all participants in them.
- The company will provide the passenger with all tickets and/or booking confirmations through the passenger’s e-mail address provided in the booking form.
- The services provided through the company’s system are intangible, therefore if the passengers for any reason do not take the services on the scheduled date and time, they will be responsible for the total cost of these.
- Situations beyond our control that cause the operation of our tours to not develop normally due to strikes, protests, political movements, in case of declaration of a state of emergency, border closures, accidents, flight cancellations, weather conditions, or any other public act beyond the control of the company, which could not be foreseen, possible solutions will be suggested to try to operate the scheduled program, however customers accept and acknowledge that the company has no responsibility for the non-provision of the services offered. Likewise, in these cases, the value of the contracted service will not be refundable.
CANCELLATION, RESCHEDULING AND REFUND POLICIES
- The company is not responsible for cancellations made by the client 45 days or less before the start date of the contracted service, which will be penalized with 100% per passenger.
- Failure to appear on the day and at the time indicated for the provision of the contracted service has a penalty of 100%.
- If the client does not pay the total balance of the trip within the agreed time, there is no refund of 50% of the deposit paid for administrative expenses per passenger.
- For any cancellation, by the client, between 70 and 45 days before the start date of the contracted service will be penalized with 50% of the value of the program per passenger.
- For any cancellation, by the client, between 90 and 70 days before the start date of the contracted service, a penalty of US $ 25 will be applied for administrative expenses per passenger.
- For any rescheduling, by the client, 45 days or less before the start date of the contracted service, the request will be accepted as long as the client has no outstanding balances to pay, and there is no fare difference for the new rescheduling date.
- The clients accept that Machu Picchu Tour Services S.A.C. has no responsibility for the non-provision of the services offered in case of adverse weather conditions or natural disasters that cannot be foreseen. Likewise, it recognizes that there will be no responsibility in case of political movements, accidents, declaration of state of emergency, border closures, strikes or any other public act beyond the control of Machu Picchu Tour Services S.A.C. that could not be foreseen. In these cases, the value of the contracted service will not be refundable.
- Refunds will only be effective when the client requests it more than 90 days before the start date of the contracted service or when the company is unable to provide the contracted service, in the latter case, the company will not pay more than 100% of the amount paid by the client. Refunds will be provided in a period of no less than 30 working days and no more than 120 working days, discounting transaction costs, if any.
- In the event that the passenger does not decide to complete any of the contracted services, the difference will not be refundable.
