PARAGLIDING IN THE SACRED VALLEY

BASIC PACKAGE
WHAT’S INCLUDED

1. Round trip transportation from Cusco city.
2. Tandem flight with professional pilot. Duration: 7 to 10 minutes approximately.

WHAT’S NOT INCLUDED

1. Transportation cost from other points such as the Sacred Valley. *Please consult directly.
2. Video & photos. Additional cost $20.00 usd per person. *Sent by download link.

PREMIUM PACKAGE
WHAT’S INCLUDED

1. Round trip transportation from Cusco city.
2. Tandem flight with professional pilot. Duration: 10 to 15 minutes approximately.
3. Go Pro Video Package & 15 photos. *Sent by download link.

WHAT’S NOT INCLUDED

1. Transportation cost from other points such as the Sacred Valley. *Consult directly.

PRO PACKAGE
WHAT’S INCLUDED

1. Round trip transportation from Cusco city. Complimentary dropp off or pick up from the Sacred Valley.
2. Tandem flight with professional pilot. Duration: 15 to 30 minutes approx.
3. Go Pro Video Package & 30 photos. *Sent by download link.
   **Private service**

WHAT TO BRING?

• As we are heading to the mountain (the take-off zone is at 3780 m.a.s.l.), we need warm clothes to enjoy the flight and to be comfortable. the flight and be comfortable.
  – Jacket (T-shirt & windbreaker if possible).
  – Long pants.
  – Comfortable shoes or sneakers (not canvas).
• We also recommend but it is not strictly necessary:
  – Gloves.
  – Hat.
  – Sun block.
  – Sunglasses.
• Feel free to bring your own camera such as a go-pro or cell phone with selfie stick. It is very easy to use as the flight is very calm and you won’t experience much turbulence.
• If you would like to have a HD video + photos, please let us know in advance. Get it for a small extra charge of $20.00 for person, if you purchased the basic package.
  We will send you your video via a download link.
• If you have a large group of passengers, the operation is done with more pilots to guarantee the quality of the service; and the waiting time between one and another is not so long. The average number of passengers for pilot for day is 2 passengers.

CONDITIONS OF SERVICE

1. The flight is subject to weather conditions. The operation of the flight will be cancelled by the pilot in charge in case the pertinent conditions are not met, prioritizing the safety of those involved.
2. In case of non-operation of the flight, transportation and logistics costs will be applied. transportation and logistics costs will be applied. Therefore, 50% of the cost of the flight will be charged.
3. The passenger must be in good physical and psychological condition, for which he/she will be asked to sign a document that accredits him/her according to regulations.
4. The service can be cancelled at the passenger’s request 72 hours before the service without any charge. The cancellation of the service within this period is subject to a charge of 50% of the deposit.
5. The sending of the photos & video will be done through a download link within 72 hours of the activity.
6. The reservation is made with 50% of the deposit before 72 hours and the remaining 50% before the service. There is no possibility of credit. We reserve the right not to perform the service in case the 100% deposit has not been made before the date of the service.
7. The service does not include any type of insurance.

RESPONSIBILITY AND OBLIGATIONS

• Machu Picchu Tour Services S.A.C. is an agency that operates its tours directly and also hires the services of other operating companies according to the type of service requested by the client, to ensure the best possible service. These service providers are independent of the company and have been previously approved, the company has no direct control over them.
• The payment of the reservation of our tours implies acceptance of the terms and conditions detailed and covers our services and all participants in them.
• The company will provide the passenger with all tickets and/or booking confirmations through the passenger’s e-mail address provided in the booking form.
• The services provided through the company’s system are intangible, therefore if the passengers for any reason do not take the services on the scheduled date and time, they will be responsible for the total cost of these.
• Situations beyond our control that cause the operation of our tours to not develop normally due to strikes, protests, political movements, in case of declaration of a state of emergency, border closures, accidents, flight cancellations, weather conditions, or any other public act beyond the control of the company, which could not be foreseen, possible solutions will be suggested to try to operate the scheduled program, however customers accept and acknowledge that the company has no responsibility for the non-provision of the services offered. Likewise, in these cases, the value of the contracted service will not be refundable.

CANCELLATION, RESCHEDULING AND REFUND POLICIES

• The company is not responsible for cancellations made by the client 45 days or less before the start date of the contracted service, which will be penalized with 100% per passenger.
• Failure to appear on the day and at the time indicated for the provision of the contracted service has a penalty of 100%.
• If the client does not pay the total balance of the trip within the agreed time, there is no refund of 50% of the deposit paid for administrative expenses per passenger.
• For any cancellation, by the client, between 70 and 45 days before the start date of the contracted service will be penalized with 50% of the value of the program per passenger.
• For any cancellation, by the client, between 90 and 70 days before the start date of the contracted service, a penalty of US $ 25 will be applied for administrative expenses per passenger.
• For any rescheduling, by the client, 45 days or less before the start date of the contracted service, the request will be accepted as long as the client has no outstanding balances to pay, and there is no fare difference for the new rescheduling date.
• The clients accept that Machu Picchu Tour Services S.A.C. has no responsibility for the non-provision of the services offered in case of adverse weather conditions or natural disasters that cannot be foreseen. Likewise, it recognizes that there will be no responsibility in case of political movements, accidents, declaration of state of emergency, border closures, strikes or any other public act beyond the control of Machu Picchu Tour Services S.A.C. that could not be foreseen. In these cases, the value of the contracted service will not be refundable.
• Refunds will only be effective when the client requests it more than 90 days before the start date of the contracted service or when the company is unable to provide the contracted service, in the latter case, the company will not pay more than 100% of the amount paid by the client. Refunds will be provided in a period of no less than 30 working days and no more than 120 working days, discounting transaction costs, if any.
• In the event that the passenger does not decide to complete any of the contracted services, the difference will not be refundable.